About Us

Flower Delivery Info

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Local Delivery


A local delivery fee of $12.99 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.) 

Deliveries are available from Monday to Saturday. 

Orders must be received before 3:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. 

Deliveries are normally made between 9am and 7pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm. 

We cannot guarantee an exact delivery time, unless otherwise specified. 

We are not able to deliver to PO Boxes. 

Where possible, we will attempt to obtain a signature from the intended recipient of the flowers. 

If no one is available to receive the delivery, our driver will normally follow any delivery instructions provided, leave the order securely or with a neighbor and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver may return the item(s) to the shop and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the shop. If no action is taken, we will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made. 

For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. 

If the address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address. 

If the address provided is changed to an alternate address we are not responsible for theft or loss of the order. We reserve the right to charge up to 100% of the original order value to re-deliver to the original or an alternate address. 

We do not guarantee to be able to follow delivery instructions. 


US Delivery


A delivery fee of $14.99 and a service fee of $5.00 will be added to each order, for each address. 

US deliveries are passed to a relay network which then passes orders to local florists. 

For some rural areas or areas where our florist network does not have a florist, we may not be able to fulfill the order. In this case, we will contact you offering a full refund. 

Deliveries are available from Monday to Saturday. 

Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. 

Deliveries are normally made between 9 am and 6 pm by a florist local to the recipient's address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7 am and 9 pm in exceptional circumstances. 

We cannot guarantee an exact delivery time unless otherwise specified. 

We are not able to deliver to PO Boxes. 

For same-day flower deliveries, we cannot guarantee an exact delivery time. 

If no one is available to receive the delivery, the florist's driver will normally follow any delivery instructions provided, leave the order securely or with a neighbor and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver may return the item(s) to the florist's shop and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the shop. 

In the event of a non-delivery, customers are normally entitled to a refund or redelivery under our 100% satisfaction guarantee. 

For deliveries to large businesses, hospitals, universities etc, although our florist's driver will try to deliver directly to the recipient, this is not guaranteed. In some cases, it may be necessary to leave flowers with the reception or post-room. It is then their responsibility to ensure that the flowers reach the recipient. 

If the recipient address provided is incorrect or incomplete or if the flowers are refused, we reserve the right to charge upto 100% of the original order value to re-deliver to the same or an alternate address. 

If the address provided is changed to an alternate address we are not responsible for theft or loss of the order. We reserve the right to charge up to 100% of the original order value to re-deliver to the original or an alternate address. 

We do not guarantee to be able to follow delivery instructions 


International Delivery


We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. Special orders with specific flowers have to be placed 2 to 3 days in advance. Whenever you have a question please contact us at 858-560-1370. 


A delivery fee of $15.00 and a service fee of $5.00 will be added to each order, for each address. 

All International deliveries are passed to a relay network who then pass orders onto local florists. 

For some rural areas or areas where our florist network does not have a florist, we may not be able to fulfill the order. In this case, we will contact you offering a full refund. 

For some deliveries, it may be necessary for our courier to call the recipient to ensure that someone will be available to receive the flowers. 

Deliveries are available from Monday to Saturday. 

Deliveries are normally made between 9 am and 6 pm by a florist local to the recipient's address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7 am and 9 pm in exceptional circumstances. 

We cannot guarantee an exact delivery time unless otherwise specified. 

We are not able to deliver to PO Boxes. 

For same-day flower deliveries, we cannot guarantee an exact delivery time. 

If no one is available to receive the delivery, the florist's driver will normally follow any delivery instructions provided, leave the order securely or with a neighbor and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver may return the item(s) to the florist's shop and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the shop. 

In the event of a non-delivery, customers are normally entitled to a refund or redelivery under our 100% satisfaction guarantee. 

For deliveries to large businesses, hospitals, universities etc, although our florist's driver will try to deliver directly to the recipient, this is not guaranteed. In some cases, it may be necessary to leave flowers with the reception or post-room. It is then their responsibility to ensure that the flowers reach the recipient. 

If the recipient address provided is incorrect or incomplete or if the flowers are refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address. 

If the address provided is changed to an alternate address we are not responsible for the theft or loss of the order. We reserve the right to charge up to 100% of the original order value to re-deliver to the original or an alternate address. 

We do not guarantee to be able to follow delivery instructions 

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. Special orders with specific flowers have to be placed 2 to 3 days in advance. Whenever you have a question please contact us at 858-560-1370. 


A delivery fee of $15.00 and a service fee of $5.00 will be added to each order, for each address. 

All International deliveries are passed to a relay network which then passes orders to local florists. 

For some rural areas or areas where our florist network does not have a florist, we may not be able to fulfill the order. In this case, we will contact you offering a full refund. 

For some deliveries, it may be necessary for our courier to call the recipient to ensure that someone will be available to receive the flowers. 

Deliveries are available from Monday to Saturday. 

Deliveries are normally made between 9 am and 6 pm by a florist local to the recipient's address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7 am and 9 pm in exceptional circumstances. 

We cannot guarantee an exact delivery time unless otherwise specified. 

We are not able to deliver to PO Boxes. 

For same-day flower deliveries, we cannot guarantee an exact delivery time. 

If no one is available to receive the delivery, the florist's driver will normally follow any delivery instructions provided, leave the order securely or with a neighbor and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver may return the item(s) to the florist's shop and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the shop. 

In the event of a non-delivery, customers are normally entitled to a refund or redelivery under our 100% satisfaction guarantee. 

For deliveries to large businesses, hospitals, universities etc, although our florist's driver will try to deliver directly to the recipient, this is not guaranteed. In some cases, it may be necessary to leave flowers with the reception or post-room. It is then their responsibility to ensure that the flowers reach the recipient. 

If the recipient address provided is incorrect or incomplete or if the flowers are refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address. 

If the address provided is changed to an alternate address we are not responsible for theft or loss of the order. We reserve the right to charge up to 100% of the original order value to re-deliver to the original or an alternate address. 

We do not guarantee to be able to follow delivery instructions 


Other important delivery information


To enable us to contact you regarding a problem with your order, please make sure that you have provided a valid email address and/or contact telephone number. 

Please ensure that someone is available at the delivery address to receive the delivery. 

In the event of a delivery problem, if we are able to, we will try and contact the customer to try to resolve the issue. 

In rare circumstances, our drivers are unable to deliver an order. This may be due to a problem with the delivery vehicle. We ensure that these occurrences are minimized, but in the event that we are unable to deliver the order owing to circumstances that are within our control, we will contact you immediately via email or phone to arrange a redelivery and refund the original delivery charge. We reserve the right to provide additional compensation in the form of a discount on a future purchase from www.BlossomsOfEden.com. No other form of compensation is accepted. 

To ensure successful delivery, please ensure that the delivery address is accurate and complete. If possible, please provide additional delivery instructions to help the delivery driver to find the recipient's address. 

We cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provide at the time of order placement if the delivery was refused by the recipient or the fact that the recipient no longer lives at the address provided. 

We are not responsible for any other costs incurred by the customer due to failed deliveries. 

Deliveries to businesses, hospitals, universities 

In some circumstances, for example, when delivering to some business addresses, hospitals or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery. 

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc. 


Hospital-specific delivery issues

Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions. If we are unable to deliver the flowers directly to the intended recipient, we will deliver to the nurse station or reception. We are not liable for the non-delivery of flowers to recipients as we have no control of the delivery once it reaches the nurse station/reception. 


University-related delivery issues


Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university postroom or reception. Please ensure that you include enough information for the postroom/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the postroom/reception. 


Other business address delivery issues

In the event that our standard delivery option is chosen for a business address and delivery between 8:00 AM and 7:00 PM fails to owe to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery. If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value. 


Claims


All claims for damage must be received by us within 2 business days of delivery. The day the gifts/flowers are delivered is considered day one. We will only accept an email or phone message as a notification of your claim of damage. Our phone number is 858-560-1370. Please be prepared to provide proof to the carrier and/or Eden Flowers & Gifts, Inc. of the damage that has occurred. The taking of photos and retaining of all packaging materials should be available if the carrier requests proof of damage. 


We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as packaging colors and shapes change quite frequently. With this in mind please be aware that a substitution or variance in flavor, type, color, or packaging/container does not justify an item being returned at our expense or a discount of any kind. 


1) incorrect address information given by the sender 

2) unsuccessful deliveries arising from the recipient not being present at the time of delivery 

3) decreased product quality due to an incorrect delivery address supplied by the sender, a reroute requested by the sender, or product quality problems caused by improper handling by the recipient.